Game crashing when entering ship core

[Reaper1666]

Hi there, one of my mates on my private LAN server is having a rather confusing and annoying bug, what happens is as follows:

Places ship core
Attempt to enter said core
Server shows he enters core
Game CTD with attached error

This issue occurs on both the server and on his end on a local single player server.
Upon crashing he receives the following crash (See attached image) [Translation from Swedish: Not responding, information {data} can be lost if you close the program, two options being close program or wait for response]

I have been frantically searching for a fix to this issue, but apparently either nobody has reported this or something rather bizarre is going on at his end alone. Me and another one of my mates have tried to replicate his issue as best as possible, but it will not replicate for us at our end.

I hope somebody can help fix this as soon as possible, let me know if anything else is needed and I will get it sent to you asap. (First error report ever so, yeah :/)

Thanks in advance.

 

[SmilingDemon]

please search for the logs folder inside your starmade install
there should be a file named "logstarmade.0.log" in there after one of those events happening (end the game then)
drag and drop that file into an answer here (you might have to zip it first)

 

[Reaper1666]

This I presume is what you are looking for.
Thanks for the quick response .

 

[SmilingDemon]

Oh great .. the log ends without any error being logged in mid air.
This is the end of the logfile where you can see that the core gets entered followed by nothing

[2016-08-20 20:20:27] HIT RESULT near: (16, 16, 16)[Ship Core]o[FRONT][active][250hp][BLOCK], on Ship[The gayday](397)
[2016-08-20 20:20:27] [CLIENT] CHANGED ENTERED: set to: (16, 16, 16)[Ship Core]o[FRONT][active][250hp][BLOCK]
[2016-08-20 20:20:27] [CLIENT] Player character enter used
[2016-08-20 20:20:27] [CLIENT]: PlS[Senast11 ; id(806)(8)f(0)] request control: PlayerCharacter[(ENTITY_PLAYERCHARACTER_Senast11)(907)] -> Ship[The gayday](397)
[2016-08-20 20:20:27] [CONTROLLERSTATE] INCOMING REQUEST (NT) Client(8); PlS[Senast11 ; id(806)(8)f(0)] CONTROLLER REQUEST RECEIVED  ControllerUnitRequest [fromId=907, toId=397, hideExitedObject=true, fromParam=(0, 0, 0), toParam=(16, 16, 16)]
[2016-08-20 20:20:27] NOT SMOOTHING VELO SHIP
[2016-08-20 20:20:27] [CLIENT] NOT SMOOTHING SHIP
[2016-08-20 20:20:27] [CONTROLLERSTATE][REMOVE-UNIT] Client(8); REMOVING CONTROLLER UNIT FROM PlS[Senast11 ; id(806)(8)f(0)]: PlayerCharacter[(ENTITY_PLAYERCHARACTER_Senast11)(907)]; detach pos: (25.705112, -32.70417, 28.879631)
[2016-08-20 20:20:27] [PLAYERCHARACTER] PlayerCharacter[(ENTITY_PLAYERCHARACTER_Senast11)(907)] removed warp token, because character entered structure!

what is the amount of assigned memory ? (if he didnt touch it that should be 2048 by default?
if enough memory is available i would advice 4096/1024/256 (but i doubt this is the problem)
see here:

just in case a program file got corrupted for any reason make a forced reinstall
using the button marked with the green arrow


in case he changed the default settings ... remove the settings.cfg from the starmade install folder (when the game gets started after that a new default version gets generated)


has anything else been changed ? specific keyboard settings maybe ?

from the looks of the startup there shouldnt be a reason for it not to work.

 

[Reaper1666]

*Snip*

We have done the memory check, it is as stated above (4096/1024/256) along side a fresh reinstall (literally installed today).

Getting him to remove the server.cfg file, switch to dev and reinstall and check if the issue replicates.
Will let you know as soon as he is able, hes a bit stressed atm (uni and stuff)
[doublepost=1471728327,1471727163][/doublepost]Okay, he just tried to repeat the issue, same result, a CTD with no error message popping up.
Here is the logstarmade.0.log for this incident.

I just want to reiterate, neither me or my other mate can replicate this error, even when we are actively trying to.
Thanks for your patience.

 

[SmilingDemon]

yeah .. no change .. that log looks the same.
i am out of ideas here, sorry .. makes no sense at all.
will ask andy from support.
could you please delete the content of the Logs folder ... then crash the game again (this should create a few more file alongside the starmade log)
then zip the whole folder and add it here. maybe the java logs do help to figure it out.

 

[Reaper1666]

Here is the entire log folder after a clear-out and repeated incident. Hope this helps, thanks for your patience

 

[Reaper1666]

*Snip*

Any word so far from support?

 

[SmilingDemon]

No ..sorry . i did link it to them . going to poke again.

 

[AndyP]

Very odd, the log ends just in regular operation.

As I see you are playing on a server, try clearing the client cache:


You should also try a different server or single player.
This should at least change the behaviour, or something with the video driver is wrong.
Updating it or at least checking if a never version is available should also help.

- Andy

 

[Reaper1666]

*Snip*

Driver has been updated and cache cleared, issue occurring again, here are the log folders for single-player and multi-player.
I also noted that when his game *Crashed*, his connected client on my server suffered a massive ping spike, while this could be a coincident, a sudden 15-62 ping is a rather large jump. Was wondering if that would be in any way relevant or useful.

Thanks for your patience guys, really appreciate your help.

 

[AndyP]

Okay, well, interesting fact is:

In both logs, it ends with:

[PLAYERCHARACTER] PlayerCharacter[(ENTITY_PLAYERCHARACTER_senast11)(159)] removed warp token, because character entered structure!

It could happen when for some reason a world saved you in the moment you passed a warpgate.
But this should not affect multi-player and single-player at the same time.
Are you near a warp gate while trying to enter a shipcore?
(It would be really bad coincidence, but can you try it in a brand new world? - would be odd if that removing warp token also pops up in a new world and could be a corrupted installation.)

- Andy

 

[Reaper1666]

*Snip*

That is indeed very bizarre, because we where not only no where near a warp gate, but we had not even built one either, on both the server local single-player.
The single-player log file I sent was a new world he generated for the sake of testing that alone, so this indeed very odd...
The plot thickens...

 

[Reaper1666]

*Snip*

Any ideas or possible fixes for the game yet, or is the issue still unknown?

If you need any other data let me know and I can get it sent over.

 

[AndyP]

I'd suggest creating a fresh installation according to this guide:
Crash on startup, weird error messages, missing files, broken files : StarMade Support

And send us logs from this again.
May be some odd video issue, but yeah, a clean installation should reveal if its some corrupted file.

- Andy