Client Failing to Authenticate

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    • Legacy Citizen 4
    • Community Content - Bronze 2
    • Likeable
    As of 2/10/21 my client has been failing to authenticate.
    I have been using the non-steam new launcher. I have tried a reinstall, no change.
    I can still launch the game as a guest.
    I have tried resetting my password.

    After typing in my password the launcher just sits at 'logging in' indefinitely.
    The error when launching from console is;

    [11461:1005/104543:INFO:CONSOLE(1)] "Uncaught SyntaxError: Unexpected token u", source: file:///home/USER/.steam/steam/steamapps/common/StarMade/resources/app.asar/static/auth.html

    Exporting Sound Lib
    Starting StarMade
    [99997:1005/111740:ERROR:browser_main_loop.cc(173)] Running without the SUID sandbox! See chromium - An open-source project to help move the web forward. - Monorail for more information on developing with the sandbox on.
    Tue Oct 05 2021 11:17:40 GMT+0800 (AWST)

    Logging level: normal (0)

    [100044:1005/111740:INFO:renderer_main.cc(200)] Renderer process started
    event Beginning initial setup
    [100089:1005/111741:INFO:renderer_main.cc(200)] Renderer process started
    [100044:1005/111741:WARNING:channel.cc(549)] Failed to send message to ack remove remote endpoint (local ID 1, remote ID 1)
    [100044:1005/111741:WARNING:channel.cc(549)] Failed to send message to ack remove remote endpoint (local ID **********, remote ID 2)
    StarMade Launcher v2.1.3 build f9aee62

    info Platform
    | OS: linux (x64)
    | RAM: 15972mb
    | CWD: /home/USER/.steam/steam/steamapps/common/StarMade
    info Launcher flags:
    | (None)
    info Mode:
    | Steam: false
    | Attach: false
    | Capture: false
    event Displaying auth
    [100153:1005/111742:INFO:renderer_main.cc(200)] Renderer process started
    info Installed game version: 0.202.87 (build 20200215_223628)
    event Loading memory settings
    | maxMemory: 8192
    | initialMemory: 512
    | earlyGenMemory: 128
    | ceiling: 15972
    event Loading launcher options
    | serverPort: 4242
    | javaPath: (none)
    | javaArgs: -Xincgc -server
    updater Updating launcher...
    [100191:1005/111742:INFO:renderer_main.cc(200)] Renderer process started
    event Beginning initial setup
    updater Updating launcher to v0.1616
    Cleaning up previous update
    event Checking for citizen broadcasts
    error Launcher update failed!
    | Error fetching update (404 Not found)
    event Displaying auth
    [100235:1005/111743:INFO:renderer_main.cc(200)] Renderer process started
    [100191:1005/111743:WARNING:channel.cc(549)] Failed to send message to ack remove remote endpoint (local ID 1, remote ID 1)
    [100191:1005/111743:WARNING:channel.cc(549)] Failed to send message to ack remove remote endpoint (local ID **********, remote ID 2)
    event Retrieved news
    event Changing branch to Release
    event Changed selected version to 0.202.87 (Latest)
    [99997:1005/111749:INFO:CONSOLE(1)] "Uncaught SyntaxError: Unexpected token u", source: file:///home/USER/.steam/steam/steamapps/common/StarMade/resources/app.asar/static/auth.html (1)
    --end-- Exiting
    [100153:1005/111753:WARNING:channel.cc(549)] Failed to send message to ack remove remote endpoint (local ID 1, remote ID 1)
    [100153:1005/111753:WARNING:channel.cc(549)] Failed to send message to ack remove remote endpoint (local ID **********, remote ID 2)
    [99997:1005/111753:ERROR:channel.cc(300)] RawChannel read error (connection broken)
    [100235:1005/111753:WARNING:channel.cc(549)] Failed to send message to ack remove remote endpoint (local ID 1, remote ID 1)
    [100235:1005/111753:WARNING:channel.cc(549)] Failed to send message to ack remove remote endpoint (local ID **********, remote ID 2)
    [99997:1005/111753:ERROR:channel.cc(300)] RawChannel read error (connection broken)
    [100089:1005/111753:WARNING:channel.cc(549)] Failed to send message to ack remove remote endpoint (local ID 1, remote ID 1)
    [100089:1005/111753:WARNING:channel.cc(549)] Failed to send message to ack remove remote endpoint (local ID **********, remote ID 2)


    Nothing in the launcher log. Can anyone tell me where/how the log level is set?

    Tue Oct 05 2021 10:45:29 GMT+0800 (AWST)
    Logging level: normal (0)

    10:45:30 am event Beginning initial setup
    StarMade Launcher v2.1.3 build f9aee62
    10:45:31 am info Platform
    10:45:31 am | OS: linux (x64)
    10:45:31 am | RAM: 15972mb
    10:45:31 am | CWD: /home/USER/.steam/steam/steamapps/common/StarMade
    10:45:31 am info Launcher flags:
    10:45:31 am | (None)
    10:45:31 am info Mode:
    10:45:31 am | Steam: false
    10:45:31 am | Attach: false
    10:45:31 am | Capture: false
    10:45:31 am event Displaying auth
    10:45:31 am info Installed game version: 0.202.87 (build 20200215_223628)
    10:45:31 am event Loading memory settings
    10:45:31 am | maxMemory: 8192
    10:45:31 am | initialMemory: 512
    10:45:31 am | earlyGenMemory: 128
    10:45:31 am | ceiling: 15972
    10:45:31 am event Loading launcher options
    10:45:31 am | serverPort: 4242
    10:45:31 am | javaPath: (none)
    10:45:31 am | javaArgs: -Xincgc -server
    10:45:31 am updater Updating launcher...
    10:45:32 am event Beginning initial setup
    10:45:32 am updater Updating launcher to v0.1616
    10:45:32 am Cleaning up previous update
    10:45:32 am event Checking for citizen broadcasts
    10:45:32 am error Launcher update failed!
    10:45:32 am | Error fetching update (404 Not found)
    10:45:32 am event Displaying auth
    10:45:35 am event Retrieved news
    10:45:35 am event Changing branch to Release
    10:45:35 am event Changed selected version to 0.202.87 (Latest)
    10:46:33 am --end-- Exiting

    Any help appreciated.
     

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    AndyP

    Customer Experience Manager
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    • Schine
    • Wired for Logic
    Indeed, the steam version was fixed.

    The site will be updated soon.

    - Andy
     
    Joined
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    • Purchased!
    • Community Content - Silver 1
    • Legacy Citizen 6
    After a short power/internet disruption I noticed that the new launcher will not start the game without internet.
    I do not recall this happening before...
    is this intended?
     

    AndyP

    Customer Experience Manager
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    • Schine
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    It should be able to start as a guest without internet (as the authentication cannot be processed).
    Going to try.
     

    AndyP

    Customer Experience Manager
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    • Schine
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    Works fine for me, I have to play as a guest, but I can play properly without internet access.
    (Steam variant? - I even put steam in offline mode and it worked)
     
    Joined
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    • Purchased!
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    • Legacy Citizen 6
    (Steam variant? - I even put steam in offline mode and it worked)
    ah nope sorry was the stand-alone... which also still seem to be endless login-loop...
    seems tobe working again now, not sure why it wouldn't the other day, thanks!
     
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