Search results

I have just finished the installation of our new advanced search system for StarMadeDock. This new system will greatly improve the accuracy of your searches, as well as minimize load on the main databases by indexing all posts in a separate database engine explicitly designed for complex...

This was actually the issue we were trying to resolve when this happened. We had just recently switched providers who perform automated full-server backups for us. When I noticed that we had not had one taken in the past 4 days, I opened a ticket with them. While I waited for a response from...

Due to a series of unfortunate events, I have had to roll back the database to a backup from 4 days ago. I am implementing a fix for the underlying issue that caused this failure, and this will not happen again. I am extremely sorry for the trouble we know this has caused.

Some users who have broken avatars may need to re-upload their avatar. Sorry about that :)

The ban was put into place to ensure that all email from the system was halted for that account immediately. As stated earlier, the user's StarMade account was unaffected. The ban was also put into place because of the unusual number of complaints originating from this user in a short period...

Hey everyone, I can offer some insight into this since I was the one who was initially notified about the issue. Most email clients these days use what's called a Spam FBL (FeedBack Loop). If an email that we send is marked as "Spam" in your client, a report of this is sent back to the original...

Okay, all those wonky issues should be resolved now.

I'm doing some tweaks right now in an attempt to fix this. Hold on to your butts...

Hey there, can you submit a ticket at http://help.star-made.org/, and I'll answer your questions there!

Make sure you are putting in your username and password correctly. We are working on making better error messages.

Can you please open a ticket at http://help.star-made.org so we can properly track this? Thanks.

Alright, password reset tokens are now generating appropriately. Please let me know if you have any other issues.

Alright, everyone who has paid has been upgraded. If you paid than once, you have been refunded for all but your first charge. If anyone is not seeing this as the case, please send me a direct PM with your email address.

Okay, I have now fixed payments for anyone who is purchasing via credit card going forward. I will now be working to refund / assign upgraded status for all users who have already paid. Please do not repay if you have already been charged.

Hey guys, I'm taking a look a this now. I know we're not seeing this on all credit card purchases so it's going to be interesting to track down.

We are aware of emails not being delivered. We are currently working on a solution and a fix is estimated to take 24 hours. Thank you for understanding. We're working hard to fix these bugs as soon as possible!

It frustrates me when people say things like this. Just because you don\'t know what a prebuild is, doesn\'t mean the developer who\'s been pouring blood, sweat, and tears for years into this game is an idiot. Do you guys remember when games would take years and years to develop, and the only...

What do you mean the dev\'s don\'t care? You do realize this game is still in development, right?

This is gangster.