AndyP

    AndyP

    Customer Experience Manager 41
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    • B
      Hi Andy, in your last message you mention arrows with numbers in the launcher (I'm assuming there is an attached image). The problem is that now I can't view my tickets. Why? I get this message "
      Oops! We ran into some problems.
      You do not have permission to view this page or perform this action."
      • Like
      Reactions: eatsomedust4 and Celotown777
      AndyP
      AndyP
      It looks like you used the feature to submit a ticket without being logged in to the registry.

      The e-mail you got from the ticket reply, should have a URL to get you back into the ticket.
      If not, just login to the registry and create a new one. I can copy the contents and explained things in again then.

      - Andy
      Jeryia
      Howdy,
      I know you guys are busy. I wanted to see if anyone had seen bug https://phab.starma.de/T2167. I submitted several weeks back but it doesn't look like anyone has looked at it.
      AndyP
      AndyP
      ah yeah, thats actually a duplicate of an existing one.
      Thank you for reporting, will process it right now, to give it the proper state
      AndyP
      AndyP
      Jeryia
      Jeryia
      gotcha, I need to do a better job of searching it would seem

      Thanks for looking into it!
      Deathstroke
      I am experiencing some technical difficulties after the update. I can no longer load any ship on the dock or the one I made myself. All that pops is the entity with no armor on and after 10 seconds it disappears.
      AndyP
      AndyP
      Thats a broken import function from blueprints that were created in the chunk16 format. There is a fix attempt for this currently in development.
      JonasWalker
      Hello, I wanted to ask if there were any updated official'ish guidelines for server hosting? After doing a forum search the only one I could find dated back to 2014 and quasi-suggested looking to Minecraft server requirements as a loose guide for X sized player base. However due to being heavily in Alpha I have no idea how accurate that might still be.
      nokturnihs
      The starmade dock community is a terrible turn off to this game. Suggest a performance solution and get abused. Great. Bought six copies. Wish I hadn't.
      View previous comments…
      AndyP
      AndyP
      They increase build area, sector size and speed limits and build way too big ships the engine cannot really handle. (Or the CPU-development... whatever side you prefer :P)
      As many size and count based calculations get really CPU heavy when building too large and/or going too fast through a sector or boundary of a large object causing massive problems.
      AndyP
      AndyP
      Anyway, calm down a bit, and take a break and then feel free to contact me via direct message or support ticket on our helpdesk,
      and I take a look in the specific performance problems you encountered.
      AndyP
      AndyP
      I suppose most of them can be sorted out by small changes to the client setting or specific unfortunate combinations of stations, ships and planets being on a sector border, or just being too massive and too close to each other, causing thousands of collision checks every second.

      - Andy

      (wohoo 420 char limit...)
      CIR
      AndyP,

      On behalf of the Council of Intergalactic Representatives we'd like to recognize your outstanding work with logic creating contraptions I can't even wrap my head around and so it is our great privilege to bestow upon you the Wired For Logic Badge.

      Congratulations.
      HolyCookie
      i heard from ben that you and sven are working on an automatic garage parker for ships.
      i just want to throw this out:
      have you thought of unactivating the rails to which the ship is attatched to and then push it away with a push beam.
      if dosed well you should let the push beam bring the ship close enough to the magnetic dock, as they are magnets i think they should connect to each other. hope you can use it :D
      starhaiden
      I think I know why ships and stations are disappearing. I is probably a problem with game data not saving properly.
      AndyP
      AndyP
      It is mostly related to tutorial errors, like stuff being saved in tutorial and quitting there, before getting stuff back to normal universe, and wormholes near spawn.

      Both things are going to be fixed shortly.

      But thank you for your contribution =)
      X
      I just started playing a couple days ago but I constantly get a message log "Server under high load 5 sec". As of now it doesn't seem to affect gameplay but it is an annoyance. Any possible solutions would be a big help. There also is no lag despite this constant message. I have searched the forums for a solution and was led to you, so once again any solutions could be a big help to me. Thanks!
      testkil
      questions:

      why aren't abandoned stations abandoned?

      Who made bugs? What is the use of it?

      #decentralized-support-profiles
      AndyP
      AndyP
      now you go mental, right? :P
      testkil
      When going to stations i get killed by spiders
      how to fix that ?
      • Like
      Reactions: AndyP
      AndyP
      AndyP
      Lock and load your weapons and fight
      or possibly buy the stations
      testkil
      Problem with starmade :

      im crashing witouth an error code sometimes :eek:?
      is there some magic to stop that?
      AndyP
      AndyP
      check your logs =)
      Use pastie.com to upload them, or send them to me via mail. There should be some visible error. =)
      starhaiden
      problem with testserver (batlle)
      starhaiden:9:12pmit comes up with DisconnectException: You have been disconnected from the Server (either connection problem or server crash)

      starhaiden:ActualException: EOFFxception
      AndyP
      AndyP
      checking, that.
      Seems like something with the battlemode itself broke.
      AndyP
      AndyP
      Fixed -
      USE_PERSONAL_SECTORS = true
      caused a nullpointer, reporting that issue in a few minutes.
      Thanks for the message.
      AndyP
      AndyP
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