Server Rejected: Authentication Problem (Solved)

[Zelos]

Since some hours we (all our Users > 20 ) have massiv login Problems.
The Server always sys the the the account is protected. but the Password and Starmade Uplink is correct.

Sure ve have tryied:
-) change SM Password
-) delete form the protected.txt at the Server
-) reinstall the Client
-) restart clients and Server
-) changed REQUIRE_STARMADE_AUTHENTICATION from false to ture

That not funny! Can anyone giv us a hint or find the Problem?


Important: Its a windows 2012 R2 Server

 

[DukeofRealms]

Are you able to uplink, and have you uplinked before trying to join the server? If not, many users are inputting their passwords and usernames incorrectly, these are case sensitive.

Some recent work on the registry has been done, but before we look into that, we can try and eliminate client side problems.

 

[Zelos]

Yes we tried to use the uplink many times, and the uplink itselve works fine but the error comes during login to the serve.

Maybe the Server have a problem to verify the toklen.

The ServerLog:
#######################################
[2014-06-09 11:00:00] [SERVER] connection registered
[2014-06-09 11:00:00] [SERVER][PROCESSOR] client setup completed. listening for input
[2014-06-09 11:00:00] [SERVER][LOGIN] new client connected. given id: 28: description: Zelos
[2014-06-09 11:00:00] [SERVER][LOGIN] return code 0
[2014-06-09 11:00:00] [AUTH] authenticating Zelos; useAuth: true; requireAuth: false
[2014-06-09 11:00:00] [SESSION_CALLBACK] verifying player Zelos with token: ToHiXXXXXXXXXgpK6g
[2014-06-09 11:00:00] [OAuth2] Verifying Auth Token ToHiXXXXXXXXXgpK6g
[2014-06-09 11:00:00] java.net.UnknownHostException: registry.star-made.org
[2014-06-09 11:00:00] at java.net.AbstractPlainSocketImpl.connect(Unknown Source)
[2014-06-09 11:00:00] at java.net.PlainSocketImpl.connect(Unknown Source)
[2014-06-09 11:00:00] at java.net.SocksSocketImpl.connect(Unknown Source)
[2014-06-09 11:00:00] at java.net.Socket.connect(Unknown Source)
[2014-06-09 11:00:00] at sun.security.ssl.SSLSocketImpl.connect(Unknown Source)
[2014-06-09 11:00:00] at sun.security.ssl.BaseSSLSocketImpl.connect(Unknown Source)
[2014-06-09 11:00:00] at sun.net.NetworkClient.doConnect(Unknown Source)
[2014-06-09 11:00:00] at sun.net.www.http.HttpClient.openServer(Unknown Source)
[2014-06-09 11:00:00] at sun.net.www.http.HttpClient.openServer(Unknown Source)
[2014-06-09 11:00:00] at sun.net.www.protocol.https.HttpsClient.<init>(Unknown Source)
[2014-06-09 11:00:00] at sun.net.www.protocol.https.HttpsClient.New(Unknown Source)
[2014-06-09 11:00:00] at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.getNewHttpClient(Unknown Source)
[2014-06-09 11:00:00] at sun.net.www.protocol.http.HttpURLConnection.plainConnect(Unknown Source)
[2014-06-09 11:00:00] at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.connect(Unknown Source)
[2014-06-09 11:00:00] at sun.net.www.protocol.http.HttpURLConnection.getOutputStream(Unknown Source)
[2014-06-09 11:00:00] at sun.net.www.protocol.https.HttpsURLConnectionImpl.getOutputStream(Unknown Source)
[2014-06-09 11:00:00] at org.schema.game.common.api.ApiOauthController.a(SourceFile:244)
[2014-06-09 11:00:00] at oG.a(SourceFile:29)
[2014-06-09 11:00:00] at org.schema.game.server.controller.GameServerController.a(SourceFile:589)
[2014-06-09 11:00:00] at org.schema.game.server.controller.GameServerController.authenticate(SourceFile:572)
[2014-06-09 11:00:00] at org.schema.schine.network.commands.LoginRequest.login(SourceFile:41)
[2014-06-09 11:00:00] at org.schema.schine.network.commands.LoginRequest.run(SourceFile:171)
[2014-06-09 11:00:00] at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
[2014-06-09 11:00:00] at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
[2014-06-09 11:00:00] at java.lang.Thread.run(Unknown Source)
[2014-06-09 11:00:00] [SERVER][LOGIN] login failed (ERROR_AUTHENTICATION_FAILED): SET CLIENT TO NULL
[2014-06-09 11:00:00] [SERVER] Executing scheduled disconnect!
[2014-06-09 11:00:00] [SERVER][DISCONNECT] Client 'null' HAS BEEN DISCONNECTED . PROBE: true
[2014-06-09 11:00:00] [SERVER] COULD NOT UNREGISTER CLIENT null
[2014-06-09 11:00:00] [SERVER] PROBE SUCCESSFULLY EXECUTED. STOPPING PROCESSOR. (Ping of a Starter to start server)
#########################################################################


The client log says:
###############################################
[2014-06-09 12:00:00] [API-LOGIN] REQUESTING OWN INFO
[2014-06-09 12:00:01] [API-LOGIN] REQUESTING AUTH TOKEN TO AUTHORIZE ON SERVER
[2014-06-09 12:00:01] [OAuth2] Requesting Auth Token https://registry.star-made.org/api/v1/users/login_request.json
[2014-06-09 12:00:01] [OAuth2] server_auth token aquired
[2014-06-09 12:00:01] [CLIENT] establishing new socket connection to sun-world.at:4242
[2014-06-09 12:00:01] [CLIENT] Trying TCP...
[2014-06-09 12:00:01] [CLIENT] SOCKET CONNECTED TO SERVER
[2014-06-09 12:00:01] [CLIENT] logging in now... Zelos; sun-world.at:4242;
[2014-06-09 12:00:01] [CLIENT] EOFConnection (last file size: 33; last packet timestamp: 1402308000373)
[2014-06-09 12:00:01] java.io.EOFException
[2014-06-09 12:00:01] at java.io.DataInputStream.readInt(Unknown Source)
[2014-06-09 12:00:01] at org.schema.schine.network.client.ClientProcessor.run(SourceFile:713)
[2014-06-09 12:00:01] at java.lang.Thread.run(Unknown Source)
[2014-06-09 12:00:01] [Client] [LOGIN]: ERROR: Authentication Failed
[2014-06-09 12:00:01] org.schema.schine.network.exception.DisconnectException: You have been disconnected from the Server
(either connection problem or server crash)
ActualException: EOFException
[2014-06-09 12:00:01] at org.schema.schine.network.client.ClientProcessor.run(SourceFile:742)
[2014-06-09 12:00:01] at java.lang.Thread.run(Unknown Source)
[2014-06-09 12:00:01] org.schema.schine.network.LoginFailedException
[2014-06-09 12:00:01] at org.schema.schine.network.client.ClientController.login(SourceFile:196)
[2014-06-09 12:00:01] at org.schema.schine.network.client.ClientController.connect(SourceFile:111)
[2014-06-09 12:00:01] at E.a(SourceFile:690)
[2014-06-09 12:00:01] at ok.run(SourceFile:69)
[2014-06-09 12:00:01] at java.lang.Thread.run(Unknown Source)
[2014-06-09 12:00:06] Exiting because of login failed
########################################################

 

[Zelos]

I fond a workaround by adding the Name "registry.star-made.org" at the Windows host File !

looks like that there is an problem by the DNS resolution or entry from the registry.star-made.org!!!

 

[Seoson]

There was an issue with the DNS Server tonight. It was already fixed, however you local DNS Server maybe didn't update caches in time. Next time try using for example Googles DNS Servers for testing (8.8.8.8 ; 8.8.4.4)

 

[AndyP]

What exact error message do you get?
There are several ones mentioned here.

In general, delete the saved login and re-uplink should fix most issues.
If not, please get a screen of the error message OR
attach the log.txt.0 file as zip to this thread to look into it.

- Andy