Solution One - suitable for non-live contact to owner of server
The serverowner (or anyone with file access to server) shall open the file:
protected.txt
Every line represents one protected account.
The format is:
InGameName:AccountName:LastLogin
In-Game name is always lowercase converted.
Accountname is in correct capitalization.
Last login is used to unprotect the oldest unused account when exceeding the protect limit.
Here is a sample line from testserver on play.star-made.org:4242
Code (Text):
andyp;AndyP;1419192206681
As I am not affected this is correct.
If I would have been accidentally converted to andyp as login, the admin has to replace the middle part with lower case.
So for an example user MikeOmni I was in conversation with, the admin has to 'search and replace'
:MikeOmni:
with
:mikeomni:
Do not forget the : as you may hit similar named accounts or In-game names else.
Solution Two - Direct contact via TeamSpeak or Chat required
Tell the admin to use the following command:
/player_unprotect <yourname>
This REMOVES the entry for that In-Game-Name (first part) from protected.txt
Now IMMEDIATELY login with your uplinked game on that name, to reprotect it under your altered account.
The server will now lock it under your new name.
However, if not logging in directly after using the command, the name is free for everyone to use. So be very careful when using this method and make sure you have a DIRECT communication way while doing this.