How to report a bug

    AndyP

    Customer Experience Manager
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    • Schine
    • Wired for Logic
    To work on a bug, and fix it, we need some information about it.

    When reporting a bug, you should at least provide the following information:


    - game Version you are playing on.

    No, not 'latest'. exact number! Since the pre/dev versions change sometimes two or thee times a day.
    In case you are using the latest release build, you should retry it on the latest pre build.
    It wont be worth the effort to make a bugreport on a bug that most likely got fixed recently.

    - predictable state of the game.

    Helping you and us, that includes no mods, changed block config or changes made by servers with modified games like warp gates or any non-standard content (Yes I have seen servers damaging the client permanently and changing its behaviour without having to install any file to the client directory. Just by fiddling around serverside.).
    To ensure this, you have to create an empty new directory and only copy the launcher and extract the desired builds' zip file into it.

    - make sure you can reproduce the bug

    This is the most essential step in fixing a bug. Having a way to get the bug happen on schemas' computer, will have a really high chance to get it fixed. Start writing down every step you have to do, starting right after preparing the new separate directory. Assume only 'Start a new single player game' as an obvious replacement for the multiple clicks required to make the game go to a new single player universe.

    Some bugs are not possible to trigger on purpose or are sort of random. Those need at least a log of them happening on a clean client and what you were doing while it happened, narrowed down to the absolutely essential factors encouraging it.

    Zip the complete "logs" directory and post them in your report. (Or private message them to me containing an url to the thread, if concerned about security)

    Next step is to check the game modes it is occuring on:

    - Plain single player?
    - Multi-client-single-player? (Using the same client started a second time, to join the first clients' local game),
    - Multiplayer only? (dedicated server running without gui, all clients on other machine than server)

    The second and third case are different in many ways, although the same 'code' is used in both cases. It is enough to state the mode you tested it in, to reproduce it.

    Thanks for reading this.


    - The tester team and the supporters





    Useful threads before posting:




    Video issues:
    - http://star-made.org/content/intelr-hd-graphics-family-full-fix (mostly intel)

    No Text displayed:
    - http://star-made.org/comment/97754#comment-97754

    No sound (linux):
    - http://star-made.org/content/linux-no-sound-dev-solution-inside