Greetings, Citizens ~
The last Council term ended with the impression from our side:
A next term would not get the needed attention, participation, and support the Council needs to operate properly. Because of this we decided to suspend the Council, and take the time needed to identify and document what went well and what did not. In this way we could seek to improve the Council to everyone’s benefit, and strive to avoid the issues that befell previous Councils.
Black Box: Council <> Community
We had made use of the Non-Disclosure Agreements (NDAs) we signed with the councillors, directly asking their opinions and ideas on the direction of StarMade's development. While the councilors gave invaluable input, there were obvious downsides. Almost everything the Council had worked or debated on was not meant for the public and so was barred from public discussion by their collective NDAs. Despite our best intentions, we had inadvertently gained 7 voices in the discussions on future developments but restricted much of the content from the community at large.
This was probably the most significant failure on our side. Understandably, this led to a negative public opinion of the Council and our interactions with them. It would appear as if nothing was happening, with very little feedback or further discussions being put back into the wider community.
Black Box: Council <> Schine
After the first term, the attention the Council initially received from Schine slowly decreased, to the point where not even Schine as a whole knew exactly what the council was working on, and the two only shared information when one side asked for it. As a result, very little got done.
A Train Without Rails
The Council were free and encouraged to pursue their own projects. To host events and take on projects in line with their own or communities priorities. However, the lack of guidance, affirmation or feedback on specifics from Schine ultimately hurt the Council's ability to carry out their tasks. The pipeline for us all at Schine facilitates working remotely on our own initiative, but we also expected the council to function similarly without the same level of infrastructure or coordination.
We recognise there needed to be a greater level of communication and clear protocols to ensure the Council had all the tools required to successfully complete projects.
Restructuring
We knew the Council needed a major restructuring when councillors began resigning mid-term. To this end, we set up a structured method of handling suggestions on the forums via the Council. We also reserved time for the Council in our weekly Schine meetings for their input and give feedback on any projects or issues that arose. This allowed the Council to synchronize with Schine, and provided a stable, frequent two-way communication.
The feedback we had received from these changes were overwhelmingly positive, and things began improving quickly. One of the first results came in the form of processing and discussing community suggestions. The Council finally felt useful and productive, and started seeing real changes from their efforts.
Sadly they faced the communities built up negative mood in a thunderstorm going down on them. By then the council's reputation was already in a bad state and their new found efforts couldn't turn the tide. We decided to pull the plug for now, clean things up and reboot it at a later stage. This way the burden from past mistakes would not affect any of the new councillors.
Reboot
We discussed all of the changes we made with the former Council, and with their help we wrote a framework for Council operation.
The Council’s focus has now shifted entirely to the community, allowing them to interact actively and directly with StarMade players as a whole. While handling and coordinating community feedback and suggestions is absolutely important, we realize that this should be only one of the Council’s abilities. They should also have the tools and support to host public events, and should both promote and participate in these.
We will attach the document containing the rebooted Council’s guidelines to this thread for public review. Constructive feedback is most welcome!
Council Framework Definition
(or download attached .pdf file)
and as always, thank you for playing StarMade!
~ The Schine Team
The last Council term ended with the impression from our side:
A next term would not get the needed attention, participation, and support the Council needs to operate properly. Because of this we decided to suspend the Council, and take the time needed to identify and document what went well and what did not. In this way we could seek to improve the Council to everyone’s benefit, and strive to avoid the issues that befell previous Councils.
Black Box: Council <> Community
We had made use of the Non-Disclosure Agreements (NDAs) we signed with the councillors, directly asking their opinions and ideas on the direction of StarMade's development. While the councilors gave invaluable input, there were obvious downsides. Almost everything the Council had worked or debated on was not meant for the public and so was barred from public discussion by their collective NDAs. Despite our best intentions, we had inadvertently gained 7 voices in the discussions on future developments but restricted much of the content from the community at large.
This was probably the most significant failure on our side. Understandably, this led to a negative public opinion of the Council and our interactions with them. It would appear as if nothing was happening, with very little feedback or further discussions being put back into the wider community.
Black Box: Council <> Schine
After the first term, the attention the Council initially received from Schine slowly decreased, to the point where not even Schine as a whole knew exactly what the council was working on, and the two only shared information when one side asked for it. As a result, very little got done.
A Train Without Rails
The Council were free and encouraged to pursue their own projects. To host events and take on projects in line with their own or communities priorities. However, the lack of guidance, affirmation or feedback on specifics from Schine ultimately hurt the Council's ability to carry out their tasks. The pipeline for us all at Schine facilitates working remotely on our own initiative, but we also expected the council to function similarly without the same level of infrastructure or coordination.
We recognise there needed to be a greater level of communication and clear protocols to ensure the Council had all the tools required to successfully complete projects.
Restructuring
We knew the Council needed a major restructuring when councillors began resigning mid-term. To this end, we set up a structured method of handling suggestions on the forums via the Council. We also reserved time for the Council in our weekly Schine meetings for their input and give feedback on any projects or issues that arose. This allowed the Council to synchronize with Schine, and provided a stable, frequent two-way communication.
The feedback we had received from these changes were overwhelmingly positive, and things began improving quickly. One of the first results came in the form of processing and discussing community suggestions. The Council finally felt useful and productive, and started seeing real changes from their efforts.
Sadly they faced the communities built up negative mood in a thunderstorm going down on them. By then the council's reputation was already in a bad state and their new found efforts couldn't turn the tide. We decided to pull the plug for now, clean things up and reboot it at a later stage. This way the burden from past mistakes would not affect any of the new councillors.
Reboot
We discussed all of the changes we made with the former Council, and with their help we wrote a framework for Council operation.
The Council’s focus has now shifted entirely to the community, allowing them to interact actively and directly with StarMade players as a whole. While handling and coordinating community feedback and suggestions is absolutely important, we realize that this should be only one of the Council’s abilities. They should also have the tools and support to host public events, and should both promote and participate in these.
We will attach the document containing the rebooted Council’s guidelines to this thread for public review. Constructive feedback is most welcome!
Council Framework Definition
(or download attached .pdf file)
and as always, thank you for playing StarMade!
~ The Schine Team
Attachments
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