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I understand that there is a possibility that its a client side error but both I and my users have reinstalled the game entirely and the issue still persists if this is a server side issue what would the problem be/

As i am a server owner i was wondering how to fix this as i have 16Gb of ram and im trying to allocate 6Gb to starmade but now that i have done it my users have the Requesting synchronize plz help